Retail Service Specialist

3 days ago


Pagosa Springs, Colorado, United States O'Reilly Auto Parts Full time
Company Overview
O'Reilly Auto Parts is a leading retailer of automotive parts and accessories. With a strong presence in the market, we offer a wide range of products to meet the needs of our customers.

Salary
The estimated annual salary for this position is $30,000 - $45,000, depending on experience and qualifications.

Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Service Specialist. As a key member of our retail showroom team, you will be responsible for providing excellent customer service, managing sales floor operations, and ensuring that all customer transactions are processed efficiently and accurately.

Key Responsibilities
* Lead store team members in providing exceptional customer service
* Supervise customer service levels on the sales floor, including execution of customer service programs
* Ensure telephone is answered according to company policy
* Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner
* Handle special orders and outside purchases efficiently and according to procedure
* Process retail customer returns and exchanges efficiently and accurately

Requirements
* Strong communication skills
* Ability to obtain RSS Certification
* Retail sales experience, preferably in auto parts
* Automotive systems and repair knowledge
* ASE Certification

Benefits
* Competitive wages and paid time off
* Stock purchase plan and 401(k) with employer contributions starting day one
* Medical, dental, and vision insurance with optional flexible spending account (FSA)
* Team member health and wellbeing programs
* Tuition educational assistance programs

Total Compensation Package
This role offers a comprehensive compensation package, including competitive wages, benefits, and opportunities for career growth.

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