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Legal Transcription Quality Control Specialist

2 months ago

Lakeland, Florida, United States Veritext Legal Solutions Full time
Overview: Quality Assurance Analysts are skilled experts in managing the quality of legal transcription, playing a crucial role in the administration of the quality assurance program. Their diligent review of legal transcripts and constructive feedback ensures that the work of independent contractors adheres to established quality benchmarks.

Key Responsibilities:

Collaborate effectively with team members, demonstrating the core values of the organization. Maintain professionalism in all communications, ensuring timely and courteous interactions. Relay essential information promptly and accurately, escalating issues to management as necessary. Embrace change and actively seek to improve job knowledge while adding value to the role. Take responsibility for your tasks, ensuring follow-through until resolution. Provide support to transcriptionists from scheduling through to job completion. Conduct thorough evaluations of transcriptionists' outputs. Prepare and present feedback for transcriptionists and reporters. Serve as a secondary resource for transcriptionists regarding quality standards and expectations. Adhere to established procedures and service-level agreements. Stay aligned with the quality team on the specifics of quality assessments, feedback delivery, and support engagement levels. Operate within defined production targets for various assignments. Track and report relevant information as required. Assist with special transcription tasks as assigned based on business needs.

Qualifications:

Minimum of 4 years of transcription experience. At least 4 years of experience in the legal sector. A minimum of 1 year of experience in transcription quality assurance. Proven experience in providing written and verbal feedback. Strong proofreading and editing skills. Ability to manage legal transcript content in accordance with established standards. Proficient in using multiple software applications simultaneously. Capable of delivering feedback in a constructive and effective manner. Proficient in the use of MS Office applications. Typing speed of 60+ words per minute. Excellent written communication abilities. Advanced proficiency in English, including grammar, punctuation, and spelling. Service-oriented with strong interpersonal skills. Committed to professionalism with a prompt and accurate response capability. Strong attention to detail and ability to process work efficiently. Ability to work independently while aligning with team objectives. Exceptional listening skills with the ability to discern details and speakers in audio recordings.

Benefits:

Competitive salary and comprehensive rewards package. Extensive medical, dental, and vision insurance coverage. Remote work flexibility. Paid Time Off for relaxation and personal pursuits (including holidays, personal days, vacation, and sick leave). Comprehensive mental health benefits at little to no cost for you and your household members, providing access to high-quality support from licensed professionals. Matched 401(k) to assist in future savings. Pet insurance to support the health and happiness of your pets. Flexible Spending Accounts for healthcare, dependent care, and transportation. Company-paid life insurance along with short-term and long-term disability coverage. Opportunities for personal and professional development. Engaging culture-building events and learning experiences. Generous employee referral and tuition reimbursement programs, along with various social opportunities.

The compensation range mentioned reflects the anticipated base pay for this position. Various factors, including prior job-related experience, geographic location, and qualifications, will be considered in determining the final compensation.

Veritext is dedicated to fostering a vibrant community centered on collaboration, innovation, and inclusivity, where every individual feels valued and empowered. We celebrate diverse perspectives and are committed to diversity, equity, and inclusion in our hiring practices. Our commitment to sustainability and social responsibility aims to create long-term value for our employees and the communities we serve.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm your authorization to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.