Healthcare Support Specialist

2 weeks ago

Jackson, Michigan, United States Center for Family Health Full time
Job Overview

$1000 Sign-On Bonus

We are seeking a dedicated Healthcare Support Specialist to join our team. This is a full-time, hourly, non-exempt role.

The Center for Family Health operates as a Federally Qualified Health Center (FQHC) and is committed to providing comprehensive healthcare services. Our multi-disciplinary clinic encompasses specialties such as Family Medicine, Internal Medicine, Pediatrics, and Obstetrics/Gynecology. Over the years, we have significantly expanded our services, which now include medical, dental, pharmacy, and support services, along with several school-based health centers.

Our Mission: "Opening the door to healthcare for all."


Employee Benefits:

We offer a comprehensive benefits package designed to support our staff, including:


Center for Family Health Benefits:

  • Paid Time Off
  • Up to 9 Paid Holidays annually
  • 8 hours of Personal Holiday each year
  • Employer-Paid Short-Term Disability
  • Tax Sheltered 403B Retirement Plan with Company Match up to 3%
  • Paid Bereavement & Jury-Duty Leave
  • Continuing Education Funds
  • Access to Employee Assistance Program for staff and household members
  • Discounted services from local partners

*Benefits are contingent upon full-time employment status.


Additional Benefits for Full-Time Employees:

  • Choice of 7 different BCBS/BCN Medical Insurance plans
  • Delta Dental Insurance
  • VSP Vision Insurance
  • Flexible Spending Account
  • Health Savings Account
  • Employer-Paid Life Insurance
  • Voluntary Employee Supplemental Life Insurance
  • Voluntary Life Insurance for Dependents
  • Long-Term Disability Coverage

Position Responsibilities:

The Healthcare Support Specialist plays a vital role in assisting healthcare providers in delivering high-quality services to patients and their families. Collaboration with the Center's support staff is essential.

This position requires a team-oriented approach, focusing on holistic patient care and effective communication among team members to address the diverse needs of our patients.


Key Duties and Responsibilities:

  • Welcome patients warmly and professionally, utilizing exceptional customer service skills.
  • Utilize various integrated computer applications effectively.
  • Prepare for patient visits by completing necessary pre-charting tasks.
  • Conduct thorough patient rooming procedures, including gathering medical history, vital signs, and Point of Care Testing (POCT).
  • Set up examination rooms with appropriate equipment and supplies.
  • Explain procedures and tests to patients, providing relevant information.
  • Facilitate communication between patients and providers during visits.
  • Execute provider orders promptly, including injections and monitoring vital signs.
  • Manage patient paperwork and electronic medical records efficiently.
  • Process prescription requests in a timely manner.
  • Assist providers during medical procedures as needed.
  • Ensure accurate labeling and processing of tests and specimens.
  • Perform venipuncture when required.
  • Maintain cleanliness and organization of work areas and exam rooms.
  • Participate in quality improvement initiatives.
  • Adhere to all regulations, policies, and work practices.

Qualifications:

  • High School diploma or equivalent required.
  • Completion of a formal medical assisting or practical nursing program preferred.
  • Certification (CMA) or Registration (RMA) or Licensure (LPN) is desirable.
  • Prior experience as a medical assistant is advantageous.
  • BLS certification or the ability to obtain it is necessary.

Skills and Abilities:

  • Ability to work independently and collaboratively within a team.
  • Strong written and verbal communication skills.
  • Proficient computer skills.
  • Excellent customer service abilities.
  • Appreciation for the diversity of patients and staff.
  • Effective stress management and organizational skills.
  • Ability to prioritize tasks and manage time efficiently.
  • Commitment to maintaining patient confidentiality.

The Center for Family Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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