Financial Recovery Expert

3 weeks ago


Los Angeles, California, United States FAM Brands Full time

FAM Brands is committed to finding the right candidate for the role of Chargeback Manager.

Key Responsibilities

The ideal candidate will be responsible for reducing chargeback exposure, investigating disputed charges, recovering funds, and working closely with internal teams and external partners to streamline processes and ensure compliance.

Accountabilities
  • Chargeback Investigation & Resolution:
    • Analyze chargeback trends to identify root causes and develop strategies to prevent future occurrences.
    • Work closely with internal teams and external partners to resolve customer chargebacks and maintain accurate records.
  • Vendor Collaboration:
    • Process and apply chargebacks to vendors, ensuring compliance with contract terms.
    • Collaborate with vendors to reconcile disputes related to chargebacks and implement policies to prevent future occurrences.
  • Financial Metrics & Reporting:
    • Track, analyze, and report on chargeback metrics to monitor financial impact and highlight areas for improvement.
    • Generate regular reports for management, detailing dispute resolutions, recovery rates, and loss prevention.
  • Cross-Functional Partnerships:
    • Partner with departments such as sales, finance, logistics, and operations to gather necessary information for effective dispute resolution.
    • Work with the IT team to improve systems for chargeback tracking, documentation, and reporting.
  • Policy Development:
    • Stay up-to-date on industry trends, chargeback regulations, and best practices.
    • Develop and refine internal policies and procedures to streamline the chargeback process and minimize risk.
Qualifications
  • Bachelor's degree in Finance, Accounting, Business Administration, or related field.
  • Excellent analytical skills with a high level of attention to detail.
  • Proficiency in financial software and Microsoft Office, particularly Excel.
  • Effective communication and negotiation skills to work with internal and external partners.

The estimated salary for this role is $90,000-$98,500 USD annually. FAM Brands offers competitive benefits and is dedicated to equal pay for equal work.



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