Customer Support Associate

1 week ago


Bastrop, Texas, United States Space Exploration Technologies Full time
Overview

At Space Exploration Technologies, we are pushing the boundaries of space technology and human exploration. As a leading innovator in the industry, we are seeking an exceptional CUSTOMER SUPPORT ASSOCIATE to join our Starlink team.

This is an exciting opportunity for you to be part of a dynamic and fast-paced environment where no two days are ever the same. You will work closely with customers across multiple channels, providing expert technical support and ensuring their satisfaction. With a focus on product, process, and training issues, you will drive internal improvements and collaborate with teams to create effective troubleshooting workflows.

Responsibilities:
* Triage and resolve customer issues across inbound/outbound calls, chat, email
* Provide technical support using hardware, software, and network expertise
* Advocate for the customer within SpaceX, addressing concerns and ensuring satisfaction
* Identify product, process, and training issues through quantitative and qualitative methods
* Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues

Requirements:
* High school diploma or equivalency certificate
* 1+ years of experience in front-line customer support or customer service

Estimated Salary Range: $20 - $25 per hour based on experience and qualifications.

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