Senior Director of Information Technology

4 weeks ago

Arlington, Virginia, United States American Public Power Association Careers Full time
Job Title: Senior Director, Information Technology

At the American Public Power Association (APPA), we are seeking a highly experienced Senior Director, Information Technology to lead our organization's overall IT strategy and operations. As a key member of our leadership team, you will be responsible for developing and implementing secure systems that scale for future growth and technology needs.

Key Responsibilities:

  • Develop and implement the association's overall IT strategy to align with its business objectives.
  • Direct all aspects of the association's day-to-day IT operational activities to ensure systems, policies, procedures, and support organizational priorities and overall IT strategy.
  • Supervise in-house IT Manager and APPA's information technology managed service provider.
  • Collaborate with senior leadership in developing the association's overall IT strategy to align with its business objectives.
  • Develop, implement, communicate, and continuously assess the effectiveness of enterprise-level governance, policies, procedures, standards, guidelines, and best practices within the framework of an IT governance structure.
  • Responsible for developing and managing IT operational and capital budgets.
  • Oversee association's technical projects, including business requirements gathering, project planning, implementation.
  • Responsible for enterprise identity management to include provisioning and deactivating user accounts, authentication protocols, and system and access authorization.
  • Provide guidance for all IT operational and project-related activities as needed to fulfill departmental and organizational objectives.
  • Consult with stakeholders on project management for internal technology projects, including requirements analysis, level of effort, and budget estimates.
  • Manage vendor relationships and oversee administration of vendor and consultant contracts and service agreements.
  • Provide high-touch customer service to employees at all levels and external vendors and consultants.
  • Manage outsourced helpdesk and managed service provider (MSP).
  • Ensures the integrity, availability, and security of hardware, software, and data through establishing and enforcing association policies and procedures.
  • Works with the Database and Data Analysis teams to ensure the integrity and security of a Salesforce-based association management system (AMS), other data systems, and cross-system integration.
  • Carries out other duties as assigned in support of APPA and its mission.

Requirements:

  • Bachelor's degree in information technology, computer science, or similar field.
  • 15 or more years of IT leadership experience with increasing responsibility.
  • 5 or more years of network and/or telecom experience with a variety of technologies such as in a Windows Server environment.
  • Experience with IT Frameworks such as ITIL (Information Technology Infrastructure Library), COBIT (Control Objectives for Information and Related Technologies), ISO/IEC 27000, CMMI (Capability Maturity Model Integration) for IT, etc.
  • Excellent leadership, analytical, and critical thinking skills.
  • Experience working with senior level executives.
  • Strong understanding of cybersecurity issues and experience with developing and implementing an information security program.
  • Strong customer service acumen, including the ability to effectively communicate, work with, and resolve IT issues for all levels of staff.
  • Strong project management skills and ability to work cooperatively with staff and vendors.
  • Experience with the MS Azure cloud computing platform.
  • Ability to undertake complex management tasks within the functional area with minimal supervision.
  • Advanced knowledge of Microsoft Office 365 suite.
  • Experience with deploying and troubleshooting Apple computers in a Windows network.
  • Knowledge of artificial intelligence and machine learning a plus.
  • Experience deploying remote access systems in cloud-based, remote desktop, and VPN settings.
  • Experience deploying and managing mobile devices on an enterprise level.
  • Certification such as PMI – Project Management Professional (PMP); Certified Information Security Manager (CISM); Certified in Risk and Information Systems Control (CRISC); Global Information Assurance Certifications (GIACs) is preferred.
  • IT technical certification such as Microsoft 365 Certified: Administrator Expert; Microsoft Certified: Azure Fundamentals; Microsoft Certified: Security, Compliance, and Identity Fundamentals; Microsoft Technology Associate (MTA); Certified Information Systems Security Professional (CISSP); CompTIA A+, etc. is preferred.
  • Prolonged periods of sitting at a desk and working on a computer required.
  • Must be able to lift up to 10 lbs.
  • Must be able to travel out of town up to 10% of the year to support APPA's conferences and events.

What We Offer:

  • A highly competitive salary and bonus program.
  • A comprehensive health and wellness package.
  • 20 days of PTO accrued in the first year.
  • 401(k) match and additional contributions.

APPA is committed to fostering an environment of diversity, equity, and inclusion. This commitment pertains to our internal policies and staff expectations, but also extends out to the wider public power community. As part of our strategic plan, we aim to assist members in meeting workforce challenges—including attracting and retaining a diverse, equitable, and inclusive workplace culture—through offering educational programs, developing resources, and serving as a platform for the public power community to exchange ideas and best practices.

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