Nutrition Aide I
1 week ago
We are seeking a highly motivated and detail-oriented Nutrition Aide I to join our team at Planned Parenthood of Orange and San Bernardino Counties. As a Nutrition Aide I, you will play a critical role in providing exceptional customer service and support to our clients in the WIC program.
Key Responsibilities- Assist WIC clients with obtaining and recording height and weight measurements, dietary intakes, and other necessary medical and/or nutritional information.
- Compare laboratory test results, anthropometric measures, and/or dietary intakes to establish standards for nutrition risk screening.
- Identify clients with special nutritional needs and refer them to the R.D./Nutritionist/WNA for nutrition counseling and development of a Nutritional Care Plan.
- Provide basic health, nutrition, and breastfeeding information to individual clients and client groups.
- Maintain and update client documentation through WIC WISE.
- Explain program eligibility requirements and clients' rights and obligations.
- Provide triage at WIC sites by answering the central telephone line and providing customer service to WIC clients.
- Inform clients about the benefits, services of the WIC program, and family planning.
- Instruct clients on prescribed food packages and WIC card benefits and purchasing procedures. Evaluate clients' understanding of this process.
- Conduct monthly group classes and other nutrition education activities as requested by the Center Manager.
- Participate in community outreach efforts as assigned by the Center Manager.
- Attend full staff and in-service training sessions.
- Integrate referrals between WIC and Family Planning, document referrals to other social and community services.
- High School diploma or GED completion required.
- Previous experience working with the WIC program highly desirable.
- Minimum of 2 years of customer service or administrative assistant experience.
- Strong commitment to quality healthcare and excellent customer service required.
- Ability to thrive in a fast-paced, rigorous environment with changing priorities.
- Ability to meet deadlines and work under pressure.
- High level computer skills, including Microsoft Word, Excel, and Outlook. Electronic medical records experience may also be required.
- This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver's license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
- Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive, and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
- Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others' voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within our agency.
- Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private and privileged information.
- Accessible: Is available and approachable to others, open-minded, fair, and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills.
- Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other people's time and commitments.
- Empathetic: Demonstrates interest and understanding in other people's feelings, attitudes, and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.
Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status, or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.
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