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Senior Blood Collection Specialist

2 months ago

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Overview:
Versiti, Inc. is a unique blend of donors, scientific exploration, and precision healthcare that acknowledges the invaluable contributions of blood and life. We are home to the prestigious Blood Research Institute, facilitating life-saving donations from our contributors, and providing the scientific foundation behind medical practices through our diagnostic laboratories. Versiti unites exceptional talents with unmatched expertise in transfusion medicine, transplantation, stem cell therapies, oncology, genomics, diagnostic lab services, and medical and scientific knowledge. This synergy of skills and insights leads to enhanced patient outcomes, superior service quality, and reduced healthcare costs for hospitals, blood centers, healthcare systems, research and educational institutions, and other medical providers. At Versiti, we are dedicated to elevating patient lives and empowering our healthcare partners to succeed.

Compensation:
$23.98/hr+ based on experience. Benefits include medical, dental, vision, and a 7% 401(k) match. Shift differentials for evenings and weekends. Skill-based percentage increases available for advanced phlebotomy training.

Position Summary:
Responsible for the timely execution of personal and team tasks. Directly accountable for coaching and supervising assigned staff. Ensures quality assurance of team outputs. Acts as a subject matter expert in phlebotomy, blood product collection, and compliance standards. Continuously seeks to improve existing services and influences action plans accordingly. Implements a customer-centric approach and systematically analyzes customer feedback. Recognizes broader organizational objectives and collaborates with colleagues and departments to achieve shared goals.

Encourages a collaborative team spirit, monitors team progress against objectives, and actively supports others in reaching team goals.

Tackles diverse challenges where analysis of situations or data necessitates evaluation of identifiable factors. Demonstrates sound judgment in selecting methods and techniques for problem-solving. Proactively addresses issues to drive change and make informed decisions.

Responsibilities:
Comprehends and adheres to all relevant regulatory and compliance standards.

Exemplifies Core Values:
Always Do Right, Seek Improvement, Achieve Results, and Strengthen the Team.

Leads the donor collection team, addresses issues and challenges that arise from Donor Specialists; provides constructive feedback and follows up with team members and supervisors.

Delivers exceptional customer service to donors and enhances the donation experience through professional relationship building.
Establishes and nurtures relationships with donors and sponsors.
Ensures that customer concerns with potential negative implications are resolved and that supervisors or managers are informed.
Influences future blood drives through consistent conversion rates, rebooking, sponsor leadership, and service recovery.
Trains and mentors team members in all aspects of their roles.

Prepares the collection site and performs setup (including technology systems and quality control), troubleshoots and adjusts as necessary; prepares and plans for future site visits.

Conducts donor screenings (collects donor histories) and mini-physical assessments.
Performs phlebotomy, including automation (Alyx and/or Trima).
Prepares and packages units for transport.
Monitors donors for reactions, manages automation-related reactions; addresses donor needs, de-escalates situations, prevents reactions, and mitigates issues.
Rebooks donors for future donation appointments and facilitates the rebooking process.
Transports or carpools staff.
May transport supplies and equipment.
With a valid CLD, may operate mobile drive buses. Adheres to all DOT guidelines, safely transporting staff, supplies, and equipment, and arriving at sites punctually.
Leads drive setup.
Creates a safe environment for donors and fellow staff members and maintains safety awareness within the team.
Responsible for achieving team automation goals, including recruiting and converting donors for automation.
Operates, troubleshoots, and performs routine maintenance on equipment.
Maintains product integrity and ensures proper identification of all donors.
Keeps departmental records organized as needed.
May participate in the validation of new processes or equipment.

Reviews daily work for accuracy, identifies and investigates potential discrepancies and unexpected results, resolving issues where appropriate.

Reviews quality results and escalates concerns as necessary.
Conducts root cause analysis, reviews, and reporting with leadership.
Utilizes SOS for troubleshooting.
Other duties as assigned.
Complies with all policies and standards.

Qualifications:
Education: High School Diploma required
GED required. Experience: 1-3 years; 3 or more years of phlebotomy experience preferred
a combination of a healthcare degree and certification required
1-3 years; 3 or more years of relevant experience required
4-6 years typically requires a minimum of 5 years of job-related experience.

Knowledge, Skills, and Abilities: Demonstrates effective problem-solving skills and sound judgment in selecting methods and techniques for obtaining solutions.

Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other departmental manuals.


Must possess basic mathematical aptitude.
Ability to apply judgment to written or oral instructions.
Ability to organize work to ensure productive workflow.
Flexibility to work independently and collaboratively within a team.
Strong attention to detail is essential.
Excellent communication skills, including the ability to provide constructive feedback to peers.
Legible handwriting is required.
Ability to learn and utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.

Tools and Technology:
Personal Computer (desktop, laptop, tablet).
General office equipment (computer, printer, fax, copy machine).
Microsoft Suite (Word, Excel, PowerPoint, Outlook).

Screening equipment includes:
  • Lancet
  • Sphygmomanometer (BP cuff)
  • Temperature probe
  • Hemoglobin analyzer required

Phlebotomy collection equipment includes:
  • Blood mixer
  • Trima
  • Alyx required