Tax Office Manager

1 week ago


De Soto, Missouri, United States H&R Block Full time
Job Summary

We are seeking a highly motivated and organized Associate Team Leader to support our retail office during tax season. As a key member of our team, you will be responsible for ensuring quality and consistent execution of our Service Standards, providing daily operations direction for the tax office, and serving as a point of contact for onsite escalated client service concerns.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in executing and holding tax office associates accountable to Service Standards execution and client service experience.
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
  • Lead daily huddles and communicate essential information to office associates.

Requirements:

  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude.
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
  • High school diploma/equivalent or higher.

About Us:

H&R Block is a leading provider of tax preparation and financial services. We are committed to building a connected culture where trust, care, and connections are how we work together to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to make a meaningful difference in the lives of our clients and associates.


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