Customer Service Representative
3 days ago
We are seeking a skilled Customer Service Representative to join our team at AAA NCNU. As a key member of our branch staff, you will provide exceptional service to our members, ensuring their needs are met and exceeded.
Job SummaryThis full-time position involves delivering outstanding customer experiences through personalized service, product knowledge, and sales skills. You will work closely with our team to achieve individual and branch goals, promoting AAA products and services that enhance our members' lives.
Responsibilities- Customer Service: Provide professional and friendly attitude, resolve problems, and adapt communication style to meet high communication effectiveness.
- Sales: Identify and recommend relevant solutions from AAA to satisfy unmet needs, utilize active listening skills, and possess strong emotional intelligence.
- Technical: Demonstrate proficiency with multiple computer systems and applications, as well as in-depth knowledge of all AAA products, services, and operations.
- Education & Experience / Licenses & Certification: High School Diploma/GED, 1-3 years of work experience with a preference for sales or customer service-focused positions, including sales, hospitality, insurance, retail, service industry, call centers, or fast-paced office environments.
- Skills: Drive for Results, Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement, Communicate Effectively, Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- This is primarily an office job, requiring standing, sitting, bending, and lifting (up to 15 pounds), with approximately 98% of time spent using a video display terminal.
- Must be flexible with work shifts and able to work Saturdays.
The estimated hourly salary range for this role is $23.00 - $26.95, with most employees expected to earn between $270 - $3,500 annually in incentives contingent on performance. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses.
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