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Patient Engagement Specialist

2 months ago


Coppell, Texas, United States Sonrava Health Full time
{"title": "Patient Outreach and Engagement Representative", "description": "Overview

The Patient Outreach and Engagement Team at Sonrava Health is dedicated to delivering exceptional patient experiences through personalized interactions and collaboration with dental offices nationwide.

Key Responsibilities
  • Communicate effectively with patients to complete dental treatment or address questions and scheduling appointments.
  • Handle high volumes of calls regarding Denti-Cal, Medicaid, and other insurance providers.
  • Navigate dental systems to access patient information and escalate concerns.
  • Initiate aggressive outbound calls to patients with incomplete care, including missed or cancelled appointments.
  • Foster strong, professional relationships with peers and customers, including dental office team members.
  • Meet quality assurance, productivity, and dependability expectations.
  • Adhere to best practices and procedures in escalating patient concerns.
  • Educate patients on available plans, products, and services.
  • Utilize analysis and problem-solving skills to resolve customer issues.
  • Work independently and make informed decisions.
  • Remain focused and productive in a high-energy work environment.
  • Support building provider schedules through partnerships with dental offices.
  • Manage KPIs for outbound calls and appointment bookings.
  • Experience with Denticon, Dentrix Enterprise, and/or Tab 32 is strongly preferred.
  • Must be available to work varied days, Monday to Saturday, on-site in Dallas.
Benefits
  • Paid Time Off (PTO)
  • Medical and dental insurance
  • Vision coverage
  • 401K plan
  • Highly competitive salaries
  • KPI-based incentive programs
  • Outstanding professional training
  • Exceptional growth and career advancement opportunities
", "lang_code": "en-US"}