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Patient Engagement Specialist
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The Patient Outreach and Engagement Team at Sonrava Health is dedicated to delivering exceptional patient experiences through personalized interactions and collaboration with dental offices nationwide.
Key Responsibilities- Communicate effectively with patients to complete dental treatment or address questions and scheduling appointments.
- Handle high volumes of calls regarding Denti-Cal, Medicaid, and other insurance providers.
- Navigate dental systems to access patient information and escalate concerns.
- Initiate aggressive outbound calls to patients with incomplete care, including missed or cancelled appointments.
- Foster strong, professional relationships with peers and customers, including dental office team members.
- Meet quality assurance, productivity, and dependability expectations.
- Adhere to best practices and procedures in escalating patient concerns.
- Educate patients on available plans, products, and services.
- Utilize analysis and problem-solving skills to resolve customer issues.
- Work independently and make informed decisions.
- Remain focused and productive in a high-energy work environment.
- Support building provider schedules through partnerships with dental offices.
- Manage KPIs for outbound calls and appointment bookings.
- Experience with Denticon, Dentrix Enterprise, and/or Tab 32 is strongly preferred.
- Must be available to work varied days, Monday to Saturday, on-site in Dallas.
- Paid Time Off (PTO)
- Medical and dental insurance
- Vision coverage
- 401K plan
- Highly competitive salaries
- KPI-based incentive programs
- Outstanding professional training
- Exceptional growth and career advancement opportunities