Resolution Clerk: Resolving Issues with Excellence

3 weeks ago


Seal Beach, California, United States Golden Rain Foundation Full time

Are you looking for a challenging role that requires strong organizational and communication skills? Do you enjoy working in a fast-paced environment where no two days are the same? Look no further than our Resolution Clerk position at Golden Rain Foundation.

We are seeking an experienced Resolution Clerk to join our Finance Department. As a key member of our team, you will be responsible for resolving issues related to service requests, summarizing work completed, and partnering with other departments to compile accurate information. You will also have the opportunity to develop your skills in customer service, problem-solving, and time management.

The ideal candidate will have a minimum of 2 years of office experience, a high school diploma, and excellent communication skills. They will also be detail-oriented, able to work well under pressure, and possess basic mathematical skills. Proficiency in Microsoft Word, Excel, and Outlook is required. Knowledge of repair and maintenance processes is a plus.

In this role, you can expect to:

  • Interface with Service Maintenance, Purchasing, and Finance teams to resolve service request issues.
  • Verify accuracy of material(s), labor, and other relevant information on completed Service Request Orders (SROs).
  • Prepare summaries of work completed for billing purposes.
  • Collaborate with Service Maintenance supervisors, dispatchers, and Purchasing department to ensure accurate SRO information.
  • Sort and file SROs as needed.
  • Provide backup support to the cashier position as required.
  • Prepare reports and invoices for completed SROs.

We offer a competitive salary range of $20.27 - $27.76 per hour, commensurate with experience. Benefits include medical, dental, vision, life insurance, FSA, 401(k), pet insurance, and more after 30 days of employment.



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