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Cleanliness and Guest Experience Specialist
2 weeks ago
As a valued member of our team at TownePlace Suites Leesburg, you will have the opportunity to make a positive impact on our guests' experiences. Our Housekeeping team plays a vital role in delivering exceptional service and maintaining high standards of cleanliness.
- We are looking for a skilled and diligent Cleanliness and Guest Experience Specialist who can ensure that every guest room meets our high expectations.
The ideal candidate will possess excellent communication skills and be able to work effectively in a fast-paced environment. Key responsibilities include:
- Cleaning and preparing assigned guest rooms for occupancy.
- Conducting thorough inspections of guest rooms to ensure they meet our standards.
- Responding to guest requests and resolving any issues promptly.
- Maintaining housekeeping carts and ensuring they are fully stocked with necessary supplies.
- Collaborating with other departments to resolve service requests or problems.
- Ensuring guest and associate safety by following established security procedures.
To excel in this role, you will require:
- Experience working in housekeeping, preferably in hospitality.
- The ability to work independently and as part of a team.
- Excellent communication and problem-solving skills.
- A flexible schedule to include weekends and holidays.
Naples Hotel Group is an equal opportunity employer that values diversity and inclusion in the workplace.