Restaurant Operations Manager

3 days ago

Grand Junction, Colorado, United States Del Taco Full time
Del Taco Shift Manager Job Description

This role is for a Shift Manager position in a restaurant owned and operated by an independent franchisee, not Del Taco LLC.

The independent franchisee is responsible for all employment-related matters in the restaurant, including hiring, firing, discipline, wages, supervision, staffing, and scheduling.

Job Summary

Our Shift Managers support our stores and General Managers in creating an exceptional guest experience and empowering their team to excel.

They create a culture in our restaurants that is engaging, optimistic, and rewarding.

Key Responsibilities
  • Support the General Manager in supervising a team that delivers effective results in quality, guest service, food cost, labor cost, safety, security, cleanliness, and product preparation.
  • Run shifts and support the GM in managing the execution of all Company policies, procedures, programs, and systems.
  • Knowledge of all work station functions and paperwork essential for recording and monitoring each job in the restaurant.
  • Supervise 1 to 7 Team Members.
  • Ensure objectives are reached in all areas while following all Company guidelines.
  • Ensure compliance during shifts with all federal, state, and local laws and ethical business practices.
  • Support the GM in creating and maintaining an 'Employer of Choice' environment.
  • Support the GM in providing leadership, direction, training, and development to the restaurant team.
  • Support the GM in supervising and directing the workforce.
  • Support the GM in making staffing decisions, such as recommending interviews and administering disciplinary action as needed.
  • Deliver effective results in quality, guest service, safety, security, cleanliness, and product preparation.
  • Exhibit a cheerful and helpful manner.
  • Demonstrate a complete understanding of our menu items and have the ability to explain them to guests accurately.
  • Use the Point of Sale system/cash register to record orders and compute order amounts; collect payment from guests.
  • Understand and adhere to proper food handling, safety, and sanitation standards.
  • Ability to follow all Company operation policies and procedures.
  • Make recommendations to enhance restaurant operations.
  • Maintain a professional appearance and grooming standards.
  • May be required to attend business meetings for training and development.
Requirements
  • 1-2 years of experience in a quick service restaurant environment with demonstrated ability to ensure guest satisfaction and ability to train and maintain an ongoing guest service delivery.
  • Demonstrated ability to be a leadership partner with management and staff, and to provide quality service to guests.
  • Demonstrated ability to handle multiple tasks with effective follow-through.
  • Demonstrated ability to motivate and lead staff to achieve organizational goals.
  • General knowledge of computers, POS systems, various electronic devices, and various software.
  • Ability to perform basic business math skills. Cash handling skills desired.
  • Excellent organizational skills for keeping detailed records, reports, and logs.
  • Demonstrated ability to visually assess and evaluate safety hazards in the workplace as mandated by company safety procedures. Ensure OSHA, local health and safety codes, and company safety policies are met/followed.
  • Ability to communicate, develop, and maintain a close, effective relationship with colleagues, department managers, partners, and the public.
  • Implement training and development plans and train staff.
  • Ability to read, write, and speak effectively in English.
  • Open availability to work any shifts as needed.
  • May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. All duties are expected to be performed while clocked in.
Experience, Education & Training
  • Must possess a valid driver's license and proof of vehicle insurance.
  • 1-2 years of experience in a Quick Service restaurant environment or a guest service industry in a supervisory or leadership role or an equivalent combination is preferred.
  • Food Handlers certification may be required.
  • Ability to stand and walk for approximately 95-100% of shift, including ability to bend, reach, and lift and carry a max of 50 pounds.

LIMITATIONS AND DISCLAIMER

The above position profile is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their Manager in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the position, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Del Taco.

Continued employment remains on an 'at-will' basis.

Del Taco is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law.

We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

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