Cloud Solutions Architect
3 weeks ago
Oracle is seeking a highly skilled Principal Technical Support Engineer 4 to join our team. As a key member of our support organization, you will be responsible for providing technical expertise and support to our customers.
Responsibilities
* Provide remote technical support using phone, email, and web applications technologies.
* Troubleshoot and resolve hardware and software issues related to ZFSSA storage and ZS OCI cloud products.
* Collaborate with other support domains, parts dispatch, development, and sales teams within Oracle to facilitate resolution and ensure proper support delivery.
* Prioritize workload and advance technical problems where appropriate to the next level of expertise.
Required Skills and Qualifications
* Experience in storage protocols: iSCSI, Fibre-Channel, SCSI, SATA, SSD, NVMe, NDMP, etc.
* Knowledge of storage concepts: NAS, RAID topologies, HDD, SSD, Block Device, Remote Replication, File Encryption, File Retention, Pooled Storage, Snapshots, High Availability, Cluster, Shadow Migration, ZFS, etc.
* Hands-on experience with installation, upgrading, and troubleshooting NAS and other data storage environments.
* Cloud storage experience: Oracle Cloud / Oracle Cloud Infrastructure (OCI) and/or experience with other cloud vendor solutions.
* Networking concepts and topologies: OSI Model, hybrid, mesh, hub-and-spoke, etc.
* Network protocols: Ethernet, Infiniband, TCP/IP, NFS, dNFS, SMB, LDAP, DNS
* Operating Systems: Solaris, Oracle Linux, LINUX, UNIX, Microsoft Windows Server.
* Ability to write and understand shell script and/or C.
* Strong customer interaction and organizational skills.
Benefits
* Competitive salary range from $30.87 to $67.88 per hour ($64,200 to $141,200 per annum).
* Comprehensive benefits package including medical, dental, and vision insurance, short-term disability, long-term disability, life insurance, and AD&D.
* 401(k) Savings and Investment Plan with company match.
* Paid time off: Flexible Vacation and Accrued Vacation, paid sick leave, paid holidays, and paid parental leave.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
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