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Medical Office Lead RN
2 months ago
We are seeking a highly skilled and experienced Registered Nurse (RN) to fill the role of Medical Office RN Lead at Mass General Brigham. This is a full-time position that requires a strong clinical background and leadership skills to manage and coordinate the day-to-day operations of our medical office.
Responsibilities:- Act as a liaison between clinical staff and practice managers/providers to ensure successful clinical operation.
- Maintain clinical supplies and equipment, including overseeing the ordering of medical supplies.
- Coordinate provider schedules and patient appointments, including training clinical staff on the use of practice management software.
- Plan, develop, organize, and direct the day-to-day functions of clinical staff.
- Identify and resolve work-related problems and develop short and long-term plans to address identified issues.
- Assist providers and clinical staff as needed with clinical issues, coordinating patient tests, etc.
- Comply with and enforce all established WDHS policies, procedures, and protocols, as well as department-specific policies and procedures.
- Establish and maintain good communication and positive working relationships with providers, staff members, patients, visitors, and other internal and external customers.
- Orient and train all clinical employees and serve as the designated preceptor for new clinical staff.
- Direct, schedule, and assign work to clinical staff.
- Assist with preparation and conducting formal/informal performance evaluations and recommend merit increases for staff members.
- Assist with conducting timely introductory performance evaluations for new clinical employees and annual performance evaluations.
- Lead, plan, attend, and actively participate in clinical meetings, provider meetings, and hospital-wide committees or meetings as requested.
- Assist practice managers in reviewing Press-Ganey Patient Satisfaction Survey results on a quarterly basis.
- Implement processes to facilitate and improve the team's efforts to manage and improve clinical outcomes for selected patient populations and other PI projects identified within the office.
- Meet all aspects of the Office Nurse RN or Office Nurse LPN job description and performance standards.
- Ensure clinical staff meet or exceed clinical competencies to function at the top of their license.
- Graduate of an accredited school of nursing required.
- 35 years of medical office experience required, with previous clinical coordinator role or equivalent, preferably primary care with pediatric experience strongly preferred.
At Mass General Brigham, we value people who contribute to patient-centered care that enhances community health. We invite you to explore opportunities and cultivate community wellness. Our network offers primary care, specialty care, and other services at locations throughout the New Hampshire and Southern Maine Seacoast Region. We strive to deliver convenient, top-notch care, and our expanded operating hours better meet the needs of our patients.
