Program Coordinator

4 weeks ago


San Francisco, California, United States Institute of Noetic Sciences Full time

Job Type: Full-time

Program Coordinator Role

The Institute of Noetic Sciences is seeking a highly skilled and detail-oriented Program Coordinator to support the IONS Experience & Engagement team in developing and delivering programs, convenings, and other engagement activities.

Key Responsibilities:
  • Support Program Leads in all aspects of the event life cycle, including planning, venue research, budget and cost estimates, food, lodging, travel, insurance, coordination, and technical needs.
  • Coordinate Zoom and other technology needs for webinars, meetings, and online workshops.
  • Prepare, launch, facilitate, and close registration for events.
  • Monitor and facilitate the collaboration and speaker request process.
  • Provide program presenters with details such as login links, program outlines, and schedules.
  • Schedule and conduct rehearsals and provide technical support for presenters.
  • Edit, process, and upload audio and video content.
  • Assist with developing handouts, support material, and other program assets.
  • Update program website content.
  • Develop session follow-up resources and deliver them via email and the web.
  • Act as the point of contact for program delivery technologies and service accounts.
  • Conduct timely and accurate metric documentation for program statistics and reporting.
Online Participant Support:
  • Monitor and respond to participant chats, hand-raising, Q&A requests, and other interactions during live sessions.
  • Assist program participants who have basic technical/interface questions.
  • Monitor, respond to, or re-direct email inquiries, phone calls, online forums, and social media channels related to program offerings.
  • Respond to and process refund, scholarship, and discount requests.
  • Prepare programmatic emails for communication with program participants.
  • Coordinate email lists in conjunction with the communications team.
Other Responsibilities:
  • Support processes relating to ongoing relationships with partner organizations.
  • Conduct other engagement and organizational tasks as requested by the supervisor.

Salary: $68,000 - $75,000


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