IT Consultant

2W Technologies, INC is a fast-paced, high-growth technology consulting firm with clients across the United States and globally. We specialize in helping clients maximize value from their technology investments, focusing on Epicor ERP, network architecture, managed cloud services, business analytics, and cyber defense.

We are seeking an IT Consultant to join our Managed Service Provider (MSP) team in a team-focused environment at our Corporate HQ in Pewaukee, WI. This role involves working with cutting-edge technology, including Azure cloud and M365 infrastructure applications.

The ideal candidate should possess strong technical skills, excellent communication and customer service skills, and experience working with various clients in a fast-paced environment. Key responsibilities include:

• Providing technical support to clients, including troubleshooting and resolving hardware, software, and network issues.
• Performing system upgrades and migrations, including server upgrades, email migrations, and cloud migrations.
• Managing and monitoring client networks, including servers, switches, routers, and firewalls.
• Responding to and resolving service tickets in a timely and professional manner.
• Escalating complex issues to Level 3 technicians or vendor support as necessary.
• Managing and maintaining client backups, disaster recovery plans, and antivirus solutions.
• Collaborating with Level 1 technicians and other team members to identify and resolve issues.
• Communicating with clients regularly to provide updates and ensure client satisfaction.

Requirements:

• At least 3-5 years of experience in a technical support role, preferably in a managed services environment.
• Strong knowledge of Windows operating systems, networking, hardware, and software.
• Familiarity with network technologies such as TCP/IP, DNS, DHCP, and VPN.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Experience with cloud services such as Microsoft 365 and Azure.
• Strong customer service and communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Familiarity with Epicor or other ERP applications is a plus.
• Relevant IT certifications would be great.
• Experience with ConnectWise or other MSP tools is a plus.

We encourage our technical teammates to hold relevant Microsoft certifications and provide time to study, pay for testing, and give award certification bonuses. There is plenty of room for upward mobility.