Gaming Relationship Manager

3 weeks ago


Kenner, Louisiana, United States Treasure Chest Casino Full time
About the Role
We are seeking a skilled Gaming Relationship Manager to join our team at Treasure Chest Casino. In this position, you will be responsible for building and maintaining relationships with high-value players, providing exceptional customer service, and ensuring their loyalty to our casino. As part of our commitment to excellence, you will work closely with our marketing team to develop tailored promotions and offers that meet the needs of these valued customers. If you possess strong interpersonal and communication skills, and are passionate about delivering exceptional results, we invite you to apply

Primary Responsibilities
  • Develop personalized relationships with high-value players and provide exceptional customer service.
  • Collaborate with the marketing team to create tailored promotions and offers.
  • Maintain accurate records of player interactions and preferences.
  • Identify opportunities to increase revenue and improve customer satisfaction.

Requirements
  • Bachelor's Degree or equivalent work experience in a related field.
  • Four years experience in customer-facing roles, preferably in the gaming industry.
  • Excellent communication and interpersonal skills, combined with a strong ability to build rapport with clients.
  • Ability to work effectively in a team environment.
  • Proficiency in Microsoft Office applications and CRM systems.

Salary Range:$60,000 - $90,000 per year, depending on experience.

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