Guest Experience Manager

4 weeks ago


Novi, Michigan, United States McDonald's Full time
Lead the Guest Experience

As a Guest Experience Lead at McDonald's, you will be responsible for creating a welcoming and friendly environment for our customers. Your role will involve checking in with guests, ensuring they are enjoying their experience, and handling any concerns or issues that may arise.

Key Responsibilities:

  • Lead the guest experience by checking in with guests and ensuring they are satisfied
  • Handle guest concerns and provide resolutions to their satisfaction
  • Work collaboratively with the team to maintain a clean and welcoming restaurant environment
  • Offer expert insight into promotions and benefits of using the McDonald's App and Mobile Order & Pay features

Requirements:

  • A humble and hospitable demeanor
  • Passion for helping and serving others
  • Desire to learn and grow
  • Ability to communicate effectively and anticipate customer needs

What We Offer:

  • Competitive pay starting at $15.00/hour plus cash incentives
  • Employee discounts and free meals
  • Paid sick leave and/or paid time off
  • Tuition reimbursement and/or educational assistance
  • Training and advancement opportunities
  • Weekly direct deposit
  • 401k plan*Medical, dental, and vision benefits*And much, much more

Equal Employment Opportunity:

McDonald's Corporation and McDonald's USA, LLC are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws.

A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.

Please contact us if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at McDonald's.



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