Collegiate Hospitality Team Member
8 hours ago
We are seeking a Collegiate Hospitality Team Member to join our team at Collegiate Hotel Group. This role is responsible for providing exceptional guest service and ensuring a seamless experience for our guests.
About UsCollegiate Hotel Group is a leading provider of hospitality services. Our team is dedicated to providing exceptional guest experiences and we are looking for talented individuals to join us.
Job ResponsibilitiesThe Collegiate Hospitality Team Member will be responsible for providing exceptional guest service, maintaining the front desk area, and ensuring that all cash handling procedures are followed. They will also be responsible for utilizing proper procedures when handling guest PPI data and understanding the key points to communicate for a Graduate Arrival experience.
Key Responsibilities- Greet guests as they arrive and provide personalized recognition in a warm and authentic manner.
- Review arrival lists daily and assist in preparing, assembling, and delivering welcome amenities.
- Escort VIPs to their rooms and check them in prior to arrival.
- Answer telephones within three rings with a smile and answer questions accordingly or transfer as needed.
- Responsible for issuing banks - count banks at the beginning and end of each shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report any discrepancies to management.
- Maintain the front desk area to be clean and organized.
- Assist with lobby activation as needed.
- Utilize proper procedures when handling guest PPI data.
- Understand the key points to communicate for a Graduate Arrival experience.
- Follow through and take ownership of guest requests.
- Resolve guest complaints in a professional and efficient manner.
- Actively participate in the Front Desk upsell program.
- Always retrieve necessary identification documents and form of payment upon guest arrival.
- Prior customer service experience.
- High school diploma or equivalent.
$25,000 - $35,000 per year.
Benefits- Work today, get paid today, with Daily Pay.
- Free telemedicine and virtual mental health care access for all team members.
- Multiple health insurance and life insurance options.
- 401k plan + company match.
- Paid time off for eligible team members.
- Holiday pay/paid holidays.
- Pet insurance.
- Employee Assistance Program.
- Discounted hotel rooms.
- Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
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