Fulfillment Lead

Job Summary

Lowe's is seeking a Fulfillment Lead to join our team. As a Fulfillment Lead, you will be responsible for ensuring that customer orders are fulfilled in a timely and accurate manner. This includes managing and prioritizing work to meet customer needs, providing supervision and coaching to Fulfillment Associates, and making recommendations to solve issues.

Key Responsibilities

• Picking and checking merchandise for customer pickup, delivery, and installer pickup
• Engaging customers as they enter the store, helping them find merchandise if needed
• Engaging in safe work practices and encouraging others to do the same
• Providing supervision, coaching, and support to Fulfillment Associates
• Making recommendations to solve issues and prioritizing work to meet customer needs

Requirements

• Ability to read, write, and perform basic arithmetic (addition, subtraction)
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 months experience using common retail technology, such as smart phones and tablets
• 1 year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business

Preferred Qualifications

• 6 months experience working in any department at a Lowe's retail store
• 6 months of experience in an administrative role processing and filing paperwork including invoices
• 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees

What We Offer

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.