Customer Service Representative

5 days ago


Dallas, Texas, United States MCI Careers Full time
Job Overview

MCI Careers is seeking a highly motivated and customer-focused Customer Service Representative to join our team. This role involves providing exceptional customer service and support to commercial and public sector clients.

The estimated salary for this position is $15.00 per hour, with opportunities for advancement and growth within the company.

Responsibilities
  • Inbound Customer Service: Handle inbound calls and emails from customers, resolving their issues and concerns in a timely and professional manner.
  • Troubleshooting: Troubleshoot basic technical issues and provide solutions to customers.
  • Account Management: Manage customer accounts, ensuring accurate documentation and processing of customer claims.
Requirements
  • Experience: 1 year of experience in customer service, technical support, or a related field.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent required.
Benefits
  • Competitive Salary: $15.00 per hour, with opportunities for advancement and growth.
  • Comprehensive Benefits: Medical, dental, and vision coverage options, paid time off, and regular raises.
  • Fun Work Environment: Casual dress code, cash and prize contests, and a dynamic team-oriented culture.


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