Insurance Customer Service and Sales Representative

4 weeks ago


McDonough, Georgia, United States Allstate Insurance Agency - Jo Armstrong Full time

Job Summary:

We are seeking a dedicated and experienced customer service professional with a strong background in insurance sales to join our team at Allstate Insurance Agency - Jo Armstrong. The ideal candidate will have a proven track record of providing excellent customer service and a strong understanding of insurance products and services.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information regarding insurance policies, coverage options, and claims processes.
  • Cross-sell insurance products and services to existing customers and prospects.
  • Assist customers with policy renewals, changes, and cancellations.
  • Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with team members to improve customer service processes and outcomes.
  • Stay updated on industry trends, company products, and services.
  • Generate new business through leads and referral sources.

Qualifications:

  • Must hold an active GA Insurance License P&C or Personal Lines (required) OR willing to obtain a Non-resident license.
  • Must have Allstate Insurance sales/service experience (required).
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to handle multiple tasks simultaneously and work well under pressure.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • High school diploma or equivalent; additional education or certifications in insurance is a plus.

We offer a flexible work environment, opportunities for professional growth and development, and a supportive team. If you are a motivated and customer-focused individual with a passion for insurance sales and service, we encourage you to apply.



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