Front Desk Ambassador
6 days ago
We are seeking a skilled and enthusiastic Front Desk Ambassador to join our team at stayAPT Suites. As a key member of our front desk staff, you will be responsible for delivering exceptional guest experiences and ensuring the seamless execution of all front desk tasks.
Compensation:
$16 - $17 hourly
Responsibilities:
- Greet and warmly welcome guests, addressing their needs and preferences
- Efficiently manage check-in and check-out processes, ensuring accuracy and timeliness
- Provide personalized recommendations for local dining and attractions, showcasing your expertise on the area
- Foster a culture of excellence by consistently providing top-notch service and exceeding guest expectations
- Maintain a high level of professionalism, adaptability, and composure in fast-paced environments
- Collaborate with colleagues to ensure seamless communication and teamwork
- Stay up-to-date on hotel amenities, services, and promotions, enabling you to effectively communicate valuable information to guests
- Proactively address guest concerns, resolving issues promptly and fairly
Qualifications:
- Minimum 1-2 years of consistent employment experience, preferably in a customer-facing role
- Demonstrated ability to work effectively in a team-oriented environment, fostering open communication and collaboration
- Possess excellent verbal and written communication skills, ensuring clear and concise interactions with guests and colleagues
- Able to navigate complex situations with poise and tact, maintaining a positive attitude under pressure
- Proficient in using computer systems, including property management software and other relevant tools
- Adaptable and flexible, willing to work varied shifts, including weekends and holidays
About Our Company
At stayAPT Suites, we pride ourselves on creating an exceptional work environment, where employees feel valued, supported, and empowered to excel. Our comprehensive benefits package includes generous Paid Time Off, Medical Benefits (for full-time), and Monthly Performance Bonuses, demonstrating our commitment to employee well-being and success.
We are an equal opportunity employer, dedicated to promoting diversity and inclusion within our organization. We celebrate individual differences and foster an inclusive work environment, free from discrimination and harassment.
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