Food Services Manager

2 months ago


Tucson, Arizona, United States Banner Health Full time
Job Summary

This position provides front-line leadership to employees while organizing, supervising, and coordinating the work of the food service staff in the department. The successful candidate will ensure that all food products, food service areas, and work processes comply with company standards as well as with County, State, and JCAHO regulations.

Key Responsibilities
  1. Lead and direct the food and nutrition staff in assigned areas or shifts, achieving daily food and nutrition department production and service requirements.
  2. Interview, select, and hire qualified department staff, influence staff turnover, provide formal training, orientation, and on-the-job training, and ensure the ongoing competency of staff through coaching and the evaluation of staff performance in a fair and consistent manner.
  3. Monitor and support department staff to ensure that excellent meal service is provided while meeting patient and customer satisfaction goals, monitor staff and areas to ensure that regulatory agency, OSHA, and safety guidelines are met.
  4. Monitor and control operating expenses and other key indicators within assigned areas/shift to meet budget requirements.
  5. Inventories food and supplies in assigned areas, determines ordering and food production quantities based upon established par levels and special needs.
  6. Resolves customer problems and supports staff development in customer service skills.
  7. Works under limited supervision and is responsible for the daily supervision of food service staff in specific areas or shifts while ensuring cost-effective and efficient operations and providing excellent service and meal quality for patients and other customers.
Requirements

High school diploma/GED or equivalent working knowledge. Must possess the knowledge and abilities in food services normally acquired with two or more years of experience and/or education in similar food services management work. Must have excellent communication and customer service skills. Must be able to effectively organize, lead, and supervise work areas and teams. Must be able to learn food handling regulations and pass certification tests as required. Employees working at Banner Behavioral Health Hospital, Boswell Skilled Nursing Facility, or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

All onsite food service equipment, including stoves, ovens, steam-jacketed kettles, tilt skillet, broiler, steam table, grill, deep fryer, slicer, Buffalo Chopper, mixer, food carts, dish racks, cleaning equipment, and hazardous chemicals used in cleaning and sanitation. Office equipment, such as computer, phone, fax machine, and retail service equipment, such as point of sale registers, beverage and ice cream dispensers, chaffing dishes, serving utensils. Must have the ability to operate computer business software, email, phone, FAX, etc.

PREFERRED QUALIFICATIONS: Previous supervisory experience and background in healthcare. Bilingual skills in English/Spanish are a plus. SERVSAFE certification. Additional related education and/or experience preferred.


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