Senior Quality Assurance Analyst-Consumer Lending Specialist

4 weeks ago


London, Kentucky, United States Tower Federal Credit Union Full time
Job Summary

The Senior Quality Assurance Analyst is responsible for ensuring the quality and compliance of consumer loans, lines of credit, and credit cards at Tower Federal Credit Union. This role involves performing thorough post-closing reviews to ensure adherence to credit union policies, procedures, and regulatory requirements.

Key Responsibilities
  • Lead the quality assurance team in performing compliance and quality control reviews of consumer loans.
  • Investigate potential fraud and determine if further examination is required by the BSA Department.
  • Collaborate with other Quality Assurance Analysts to share ideas, solutions, and strategies.
  • Communicate review results and recommended corrective action to Senior Management, Lending Management, Internal Audit, and staff.
  • Mentor and coach fellow team members and new hires.
Requirements
  • Possession of a HS Diploma or equivalent and 5 years of experience in progressively responsible consumer loan underwriting, quality assurance, or fraud investigation/prevention related roles.
  • Experience in financial institution experience in fraud investigation, collections, chargebacks, and/or investigating/analyzing account activity.
  • At least two years of successful experience demonstrating the ability to interact directly with customers with tact, sensitivity, respect, and confidence.
Preferred Qualifications
  • Leadership experience including being proactive, coaching, mentoring, leading by example, fostering teamwork, emphasizing 360-degree communication, willingness to learn/teach, and developing a replacement.
  • Professional certifications or designations preferred (e.g., CFE, CAMS, ACAMS, CFCS).


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