Shift Leader
4 weeks ago
Ambrosia QSR is seeking a skilled Shift Leader to join our team in Des Moines. As a Shift Leader, you will be responsible for overseeing daily operations, ensuring excellent guest service, and leading a team of employees to achieve sales goals.
Key Responsibilities- Ensure all food orders and specialty drinks follow company recipes and are accurately accounted for in the POS system.
- Organize shift readiness and position team members to meet sales demands.
- Use equipment, small wares, and products for their intended purpose and troubleshoot minor equipment issues.
- Follow all cash policies and ensure staff uses safety equipment as required.
- Work with friendliness and a sense of urgency to greet every guest.
- Ensure every guest has an exceptional visit every time they visit the restaurant.
- Walk through the restaurant checking on parking lot, bathrooms, dining rooms, and talk to guests at their tables.
- Train and develop existing staff, following training plans and systems in place.
- Ensure employees take breaks as required and minor work limitations are adhered to.
- Report employee and/or guest complaints immediately.
- Manage all food safety regulations and follow restaurant safety procedures.
- Follow all marketing plans to ensure staff is trained and prepared for promotions.
- Wear a headset to listen for team interactions with guests and praise, coach, or re-direct when needed.
- Must be 18 years old to be a Shift Leader for Ambrosia QSR.
- Authorized to work in the United States.
- Satisfy a criminal background check upon promotion or hire.
- Ability to use a computer and perform basic functions.
- Effectively communicate with co-workers and supervisors both verbally and in writing.
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