Shift Leader

4 weeks ago


Des Moines, Iowa, United States Ambrosia QSR Full time
Job Summary

Ambrosia QSR is seeking a skilled Shift Leader to join our team in Des Moines. As a Shift Leader, you will be responsible for overseeing daily operations, ensuring excellent guest service, and leading a team of employees to achieve sales goals.

Key Responsibilities
  • Ensure all food orders and specialty drinks follow company recipes and are accurately accounted for in the POS system.
  • Organize shift readiness and position team members to meet sales demands.
  • Use equipment, small wares, and products for their intended purpose and troubleshoot minor equipment issues.
  • Follow all cash policies and ensure staff uses safety equipment as required.
Guest Service
  • Work with friendliness and a sense of urgency to greet every guest.
  • Ensure every guest has an exceptional visit every time they visit the restaurant.
  • Walk through the restaurant checking on parking lot, bathrooms, dining rooms, and talk to guests at their tables.
Team Management
  • Train and develop existing staff, following training plans and systems in place.
  • Ensure employees take breaks as required and minor work limitations are adhered to.
  • Report employee and/or guest complaints immediately.
Operations
  • Manage all food safety regulations and follow restaurant safety procedures.
  • Follow all marketing plans to ensure staff is trained and prepared for promotions.
  • Wear a headset to listen for team interactions with guests and praise, coach, or re-direct when needed.
Qualifications and Skills
  • Must be 18 years old to be a Shift Leader for Ambrosia QSR.
  • Authorized to work in the United States.
  • Satisfy a criminal background check upon promotion or hire.
  • Ability to use a computer and perform basic functions.
  • Effectively communicate with co-workers and supervisors both verbally and in writing.

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