Lead Route Operations Specialist

5 days ago


Burr Ridge, Illinois, United States Accel Entertainment Full time
About Us

Accel Entertainment is a leading provider of electronic gaming machines and amusement devices to small business owners. We offer a unique partnership model that helps our partners thrive. Our team provides best-in-class service, marketing, and relationship management to ensure our partners' success.

Job Description:

Overview

The primary responsibility of this position is to oversee the daily operations of the route collection team. This includes managing VGT collections, RT replenishments, funds in field items, and ATM replenishments. The successful candidate will be responsible for coordinating daily tasks, communicating with team members, and ensuring compliance with company policies and procedures.

Key Responsibilities:
  • Review and respond to daily reports
  • Coordinate daily tasks and complete back-end reporting
  • Maintain equipment needs for route teams and collection vans
  • Support route teams by answering questions and overseeing work for quality and SOP compliance
  • Provide exceptional customer service to location staff and patrons
  • Participate in leadership development programs
  • Train new employees on company policies and procedures
  • Assist with fleet needs for collection vehicles
  • Support additional replenishments, VGT collections, or other cash item needs
  • Communicate effectively with management team on issues and work to improve processes
Requirements:
  • Minimum of 21 years of age
  • Valid driver's license and satisfactory driving record
  • Ability to obtain and/or maintain a Terminal Handler's License from the Illinois Gaming Board
  • Proficient with Microsoft Suite, Salesforce, and Outlook
  • Flexible and willing to work long hours, including weekends
  • Commitment to being reliable and on-time
  • Excellent ethics and integrity
  • Excellent customer service
  • High attention to detail
  • Self-motivated and quick learner
  • Ability to adapt and understand working components of machines and provide service while on site
Work Environment:
  • Sit for prolonged periods
  • Calculate figures and amounts
  • Frequently required to stand, walk, and utilize hand and finger dexterity
  • Continually required to talk or hear
  • Occasionally lifting 10-25lbs of materials above your shoulders
  • Exposure to wet and/or humid conditions, moving mechanical parts, and outside weather conditions

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