Customer Service Representative
4 days ago
Customer Service Loan Specialist Role
As a Customer Service Loan Specialist at Sun Loan, you will play a vital role in delivering exceptional customer experiences while working closely with customers to understand their financial needs. Your primary responsibility will be to provide top-notch customer service, both in person and over the phone, ensuring that customers feel valued and supported throughout their loan journey.
Key Responsibilities:
- Provide personalized customer service, addressing customer inquiries and concerns in a timely and professional manner
- Process loan payments efficiently, maintaining accurate records and ensuring seamless transactions
- Identify and resolve customer issues, working collaboratively with customers to find mutually beneficial solutions
- Collaborate with the Branch Manager to maintain a positive and supportive work environment, fostering a culture of excellence and customer satisfaction
- Participate in ongoing training and development programs to enhance product knowledge and stay up-to-date on industry trends
Requirements:
- 1+ year of customer service experience in a related industry
- Basic computer skills and ability to operate a calculator
- Reliable transportation and ability to work a flexible schedule, including occasional Saturdays
- Must be at least 18 years of age
Benefits:
- Competitive compensation package
- Low-deductible medical plan
- Industry-related tuition reimbursement
- Paid time off and mileage reimbursement
- Comprehensive paid training for success
- Competitive 401(k) plan
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