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Associate Branch Manager

2 months ago

Long Branch, New Jersey, United States WELLS FARGO BANK Full time
Job Summary

We are seeking an experienced Associate Branch Manager to lead our team and drive business growth. As a key member of our Consumer, Small and Business Banking division, you will be responsible for managing a diverse team of high-performing direct reports, creating a culture that fosters engagement and generates commitment and accountability to business outcomes.

About the Role

The Associate Branch Manager will be responsible for leading a highly defined customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth of the business. This involves executing policies and procedures in alignment with applicable regulations, as well as audit and escalation procedures, and managing the allocation of people and financial resources for the branch.

Key Responsibilities
  • Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business.
  • Resolve tactical issues regarding the customer and employee experience, risk, and growth of the business to meet Branch Network business objectives.
  • Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience.
  • Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience.
  • Responsible for selection, evaluation, and development of staff.
Requirements
  • 2+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 1+ years of leadership experience.
Preferred Qualifications
  • Leadership experience including coaching, training, developing, inspiring, and building a high performing team where adaptability, collaboration, and accountability to performance are critical to success.
  • Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives.
  • Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment.
  • Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers.
  • Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business.
  • Experience building and maintaining effective relationships with customers, internal partners and within the community.
  • Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention.
  • Ability to interact with integrity and professionalism with customers and employees.
  • Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking.
What We Offer

We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We are recognized for our commitment to diversity, equity and inclusion, and we welcome applications from all qualified candidates.