Operational Crisis Manager
2 weeks ago
RxCloud is seeking a seasoned Operational Crisis Manager to lead our incident response efforts. This individual will possess a strong technical background and excellent communication skills, with a proven track record of managing complex incidents.
- Demonstrate expertise in multiple technology areas, ensuring effective troubleshooting and resolution of technical issues.
- With 7+ years of experience in Incident Management, this role requires a solid understanding of IT technologies and domains.
- Foster strong relationships with internal and external stakeholders, driving collaboration and influence.
- Proven ability to identify root causes of incidents and implement corrective actions.
- Sensitivity and urgency in addressing business outages, ensuring minimal downtime for customers.
- Possess foundational knowledge of IT technical issues and relationships, enabling informed decision-making.
Key Responsibilities:
- Manage complex incidents from start to finish, leveraging technical expertise and stakeholder engagement.
- Influence technical conversations with infrastructure support groups, ensuring seamless collaboration.
What We Offer:
A competitive salary range of $120,000 - $150,000 per year, opportunities for growth and development, and a dynamic work environment.
This role plays a critical part in maintaining customer trust and satisfaction, and as an Operational Crisis Manager, you will be instrumental in shaping our incident response processes.
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