Operational Crisis Manager

2 weeks ago


El Segundo, California, United States RxCloud Full time
About the Role

RxCloud is seeking a seasoned Operational Crisis Manager to lead our incident response efforts. This individual will possess a strong technical background and excellent communication skills, with a proven track record of managing complex incidents.

  • Demonstrate expertise in multiple technology areas, ensuring effective troubleshooting and resolution of technical issues.
  • With 7+ years of experience in Incident Management, this role requires a solid understanding of IT technologies and domains.
  • Foster strong relationships with internal and external stakeholders, driving collaboration and influence.
  • Proven ability to identify root causes of incidents and implement corrective actions.
  • Sensitivity and urgency in addressing business outages, ensuring minimal downtime for customers.
  • Possess foundational knowledge of IT technical issues and relationships, enabling informed decision-making.

Key Responsibilities:

  • Manage complex incidents from start to finish, leveraging technical expertise and stakeholder engagement.
  • Influence technical conversations with infrastructure support groups, ensuring seamless collaboration.

What We Offer:

A competitive salary range of $120,000 - $150,000 per year, opportunities for growth and development, and a dynamic work environment.

This role plays a critical part in maintaining customer trust and satisfaction, and as an Operational Crisis Manager, you will be instrumental in shaping our incident response processes.



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