Water Solutions Specialist
5 days ago
We are seeking a skilled Water Solutions Specialist to join our team. This role requires a strong background in customer service, sales, and problem-solving.
The ideal candidate will have:
- Minimum 2 years of experience in construction, roofing, plumbing, or solar sales
- Excellent communication and negotiation skills
- A high level of attention to detail and adaptability
- Proficiency in Microsoft Office Suite and comfortable with technology
This is an excellent opportunity for a motivated individual who is passionate about delivering exceptional customer experiences.
Responsibilities:
- Initiate regular check-ins with customers to assess satisfaction levels and promptly address any concerns or issues.
- Provide proactive support and share insights on how customers can maximize the value of our offerings.
- Identify opportunities for outreach efforts/signups and provide product education.
- Proactively identify and address challenges or concerns raised by customers, by collaborating with internal teams to find effective solutions.
- Serve as the escalation point for critical issues, ensuring timely and satisfactory resolution.
- Gather and analyze customer feedback to identify trends, areas of improvement, and up-selling opportunities.
- Advocate for customer needs and collaborate with the team to enhance the overall customer experience.
- Identify satisfied customers who can serve as a reference, testimonials, or case studies.
- Efficiently schedule and manage service appointments, ensuring prompt resolution of customer issues.
- Dispatch service tickets and optimize schedules based on routes and technician availability.
- Oversee project schedules, collaborating across teams.
- Responsible for maximizing company resources, including technicians and equipment, to ensure timely resolution of customer issues.
- Track key metrics, identify improvement areas, and develop customer success strategies.
- Perform additional tasks as assigned.
What We Offer:
- Competitive salary of $60,000 - $80,000 per year
- Paid Time Off (PTO) , 23 paid holidays, including two weeks of Holiday Break
- Employer-paid short-term disability and long-term disability plans
- Employer-paid life insurance
About Source Global, PBC:
We are a leading provider of innovative water solutions that make drinking water an unlimited resource. Our vision is to perfect the human relationship with water, and we are looking for talented individuals to help us achieve this goal.
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