Residential Concierge

6 days ago

Baltimore, Maryland, United States FirstService Residential Full time

Job Overview:

As a Part-Time Front Desk Associate at FirstService Residential, you'll be responsible for providing exceptional customer service and ensuring a safe and secure environment for our residents.

Your Responsibilities:

  • Provide exceptional customer service to residents, guests, and service providers.
  • Meet and greet residents, check guests and service providers in/out, and maintain accurate records.
  • Understand and react to emergency response and access control procedures, monitor and operate electronic security control systems, and maintain daily logs and forms.
  • Assist with general concierge services, perform administrative clerical work, and maintain accurate records.
  • Monitor and control access to the building, resolve complaints and issues, and escalate to supervisor if necessary.
  • Provide general concierge services and administrative clerical work as needed.
  • Maintain a safe and secure environment throughout the building/property(s).
  • Have the ability to understand and complete all required forms.
  • May be assigned other duties by supervisor.

Requirements:

  • Ability to manage multiple priorities and demonstrate excellent customer service, communication, and time management skills.
  • Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel.
  • Good written and verbal communication skills, strong customer service and interpersonal skills required.
  • Ability to quickly and easily navigate the property/building as required to meet the job functions.
  • Ability to lift 30 – 50 lbs, stand, sit, and walk for long periods of time, and occasionally climb when necessary.
  • Handle, finger, grasp, and lift objects and packages, and reach with hands and arms.
  • Ability to detect auditory and/or visual emergency alarms.
  • Occasional overtime may be required, and ability to work extended/flexible hours, weekends, and attend Board meetings.

Compensation:

$20.00/hour

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