Senior Customer Care Specialist

1 month ago


Marquand, Missouri, United States Cynet Systems Full time
Job Description:

Cynet Systems is seeking a highly skilled and experienced Senior Customer Care Agent to join our%20p>our team. As a Senior Customer Care of the time, you will be responsible for managing. managing domestic and international orders for the diagnostics operations division, b. ensuring on-time and in-full supply of products from the handover of the supply plan until the delivery to the next supply chain mode/customer, and c. ensuring quality supply of products to customers/patients from assigned internal and external sites through management from planning to execution.

Responsibilities:
  • Manage domestic and international orders identity, and international orders for the diagnostics operations division2 information, and supply chain division.
  • Ensure on-time and in-full supply of products from the handover of the supply plan until the the delivery to the next supply chain mode/customer.
  • Ensure quality supply of products to customers/patients from assigned internal and external sites through management from planning to execution.
  • Coordinate and communicate with multiple business functions and site representatives including commercial operations, inventory control, planning, and material handling/shipping operations.
  • Collaborate with Sr. Customer Care Agents for investigating, escalating, and resolving complex order related issues and for new or changed processes to achieve business goals.
  • Assist with identifying, investigating, and developing continuous operational improvement opportunities.
  • Ensure the execution of activities complies with all applicable federal and international regulations and the Global Supply Chain Standards.
  • Communicate to the responsible logistics contacts in case of non-compliance.
  • Process incoming complaints in a timely and accurate manner.
  • Plans and directs the analysis of complex business problems to be solved with automated systems.
  • Provides technical assistance in identifying, evaluating and developing systems and procedures that are cost-effective and meet user requirements.
  • Configures system settings and options; and creates specifications for systems to meet business requirements.
  • Designs details of automated systems.
  • May provide consultation to users in the area of automated systems.
  • May lead cross-functional linked teams to address business or systems issues.
Requirements:
  • Technically proficient with SAP SD and software applications (Google, Excel, PowerPoint, Word, etc.).
  • Ability to quickly learn complex software application functions and perform necessary daily tasks with minimal direction.
  • Excellent professional and interpersonal communication skills (written and verbal) and a high degree of cultural awareness and sensitivity.
  • Capacity to manage change and maintain a high degree of technical accuracy when prioritizing daily tasks along with project team responsibilities in a fast-paced environment.


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