Patient Ambassador

Soleo Health Inc is seeking a highly skilled Patient Ambassador to support our Home Infusion Specialty Pharmacy in California. As a Patient Ambassador, you will play a vital role in ensuring the smooth delivery of patient care by coordinating scheduling activities and associated tasks for the nursing department.

• Receive medication referrals and collect insurance information through various methods.
• Proficient data entry and generating daily office communications.
• Contact referral sources, patients, or prescriber's offices to obtain additional information required for verification of benefits or prior approvals.
• Place outbound calls to patients or doctor's offices to notify them of care status.
• Collaborate with prescribers to facilitate payor denial appeals.
• Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
• Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
• Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services.
• Serve as the main point of contact for the nursing department, demonstrating the ability to multi-task and remain calm under pressure.
• Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency.
• Demonstrate knowledge of the geographical area for efficient scheduling and coordination of nursing visits.
• Clearly communicate patient needs for external agency support, when necessary, to ensure timely care.
• Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines.
• Support client satisfaction at a level that ensures account retention.

• Must be in Pacific Time Zone.
• Prior healthcare scheduling experience required.
• Home infusion experience required.
• Strong communication skills.
• Basic computer skills including Microsoft Excel, Word, Outlook.
• CPR Plus application experience a plus.
• High School Diploma.

Soleo Health Inc is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference

Soleo's Core Values:

• Improve patients' lives every day.
• Be passionate in everything you do.
• Encourage unlimited ideas and creative thinking.
• Make decisions as if you own the company.
• Do the right thing.
• Have fun.

Soleo Health Inc is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health Inc is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health Inc does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.

Keywords: Medical scheduler, Medical receptionist, medical office, admin assistant, medical assistant, care coordinator, navigator, appointment scheduler, patient service representative, secretary

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