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Customer Service Representative

2 months ago

Davenport, Iowa, United States Johanna Velazquez - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and driving the growth of our agency.

Responsibilities
  • Establish and maintain strong customer relationships through prompt, accurate, and friendly service.
  • Provide expert guidance on insurance options and answer customer inquiries with ease.
  • Use a customer-centric approach to educate customers about insurance products and services.
  • Collaborate with other team members to ensure seamless customer service and support.
Qualifications
  • Dedicated to delivering exceptional customer service and building strong relationships.
  • Excellent communication and interpersonal skills to effectively interact with customers and team members.
  • Proactive problem-solving skills to resolve customer issues efficiently.
What We Offer
  • Hourly pay plus commission/bonus opportunities.
  • Paid time off and vacation days.
  • Valuable career-building experience and opportunities for advancement.
About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We offer a range of insurance and financial services, including auto, home, life, business, and health insurance.

We are a growing agency with big dreams and lots of potential. Our team is comprised of results-oriented individuals who are serious about their development and committed to delivering exceptional customer experiences.