Community Maintenance Supervisor
3 weeks ago
DHI Communities, a division of D.R. Horton, Inc. focused on multifamily development, is currently seeking a Service Manager-PM. The ideal candidate will oversee our Build-To-Rent communities, ensuring exceptional customer satisfaction. Responsibilities include managing all customer warranty requests, either by performing repairs directly or coordinating with subcontractors. The Service Manager will be accountable for the upkeep of the community, which encompasses inspections, repairs, general maintenance, and the turnover process, while proactively addressing resident concerns before and after their move-in.
Key Responsibilities include, but are not limited to:
- Assessing resident repair requests to determine warrantable items
- Processing and completing work orders and verbal requests from residents
- Executing necessary repairs such as carpentry, drywall, texture repair, and painting
- Coordinating and supervising subcontractors for warranty and turnover repairs
- Ensuring warranty work is completed within contractor obligations
- Following up with residents to address concerns promptly and professionally
- Managing charge-back documentation and invoices
- Maintaining an essential inventory of parts and supplies
- Tracking warranty status for applicable items
- Conducting quality assurance walks on completed homes
- Responding to emergency service calls during on-call hours
- Overseeing the move-out process, including repairs and vendor selection
- Conducting move-in and move-out orientations
- Maintaining common areas and amenities
- Conducting all business ethically and professionally to enhance customer satisfaction and company goodwill
- Collaborating with support teams for quality documentation and reporting
- Being available for emergency services after hours
- Willingness to travel overnight as needed
- Oversees a team of two or more employees
Required Qualifications
- High school diploma or GED
- Five to seven years of relevant experience, including carpentry and repair work
- Possession of a vehicle for transporting supplies and a valid driver's license
- Ability to work independently and efficiently
- Proficiency in using warranty applications on mobile devices
- Strong understanding of instructions in various formats
- Proficient in MS Office and email communication
- Physical ability to perform various tasks, including lifting up to 50 pounds
- Regular exposure to outdoor conditions and potential hazards
- Previous experience as a Service Manager in Property Management
- Familiarity with minor electrical, plumbing, and HVAC repairs
- Experience in community onboarding and disposition
- Medical, Vision, and Dental coverage
- 401(K) plan
- Employee Stock Purchase Plan
- Flexible Spending Accounts
- Life Insurance
- Paid time off, including vacation and sick leave
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