Resort Reception Manager
2 weeks ago
We are seeking a highly skilled and detail-oriented Hotel Front Desk Receptionist to join our team at Bluebird Hunter Lodge. As a key member of our guest services team, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide top-notch customer service. If you have a passion for hospitality and are looking for a challenging and rewarding role, we encourage you to apply.
About the Position:
As a Hotel Front Desk Receptionist, your primary responsibilities will include:
• Greeting and checking-in/out guests, distributing keys and room assignments
• Managing guest account information, including credit card details
• Handling incoming calls, online bookings, and answering questions about room rates, availability, and amenities
• Collaborating with housekeeping to ensure guest rooms are prepared for arrival
• Maintaining accurate records of hotel guest accounts
• Assisting with resolving customer complaints as needed
Requirements:
To succeed in this role, you will need:
• Previous experience in a similar role, preferably in a hospitality setting
• Strong customer service skills, with a focus on delivering exceptional service
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in Microsoft Office and reservation management systems
• High school diploma or equivalent required
• Comfortable handling phone calls and resolving customer issues in a professional manner
What We Offer:
As a valued member of our team, you can expect a competitive salary, flexible scheduling, and opportunities for growth and development within the company. Our resort offers a dynamic work environment, with plenty of opportunities to make a positive impact on our guests' experiences.
Estimated salary: $20 hourly.
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