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Account Support Associate

2 months ago

Florence, South Carolina, United States Johnson Service Group Full time
Job Overview

We are seeking an experienced Customer Service Representative to join our team at Johnson Service Group. As a key member of our client-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, and other communication channels.
  • Respond to client inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless service delivery and meet client expectations.
  • Develop and maintain strong relationships with clients to drive loyalty and retention.
  • Stay up-to-date on industry trends and best practices to continuously improve service quality.
Requirements
  • 1-2 years of experience in a customer-facing role, preferably in a staffing or consulting services industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proven problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in your role.
  • A collaborative and inclusive team culture, with a focus on diversity, equity, and inclusion.