Senior IT Operations Manager

6 days ago


Grand Prairie Texas, United States Poly-America Full time

Job Summary:

Poly-America, a leading plastics manufacturer, is seeking a highly skilled System Administrator to support the growth of our IT team. As a key member of our organization, you will be responsible for planning, designing, and implementing core organizational functions and business processes.

Key Responsibilities:

  • Plan, design, develop, and support operations for core organizational functions and business processes
  • Gather and analyze data in support of business cases, proposed projects, and systems requirements
  • Prepare documentation by collecting, analyzing, and summarizing information
  • Effectively communicate complete reports with probable causes and possible solutions to systems issues
  • Perform system implementation set ups
  • Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications
  • Coordinate and perform in-depth tests, including end-user reviews, for all systems and processes, and other post-implementation support
  • Monitor project progress by tracking activity, resolving problems, updating progress reports, and recommending actions
  • Manage tracking of IT Helpdesk tickets and work with the analysts to ensure key performance metrics are maintained
  • Coordinate upgrades and new system implementations with vendors
  • Maintain servers, load-balancers, and data storage across a variety of locations
  • Ability to travel to locations on a periodic and ad hoc basis

Requirements:

  • Bachelor's or Associate's degree in the field of computer science preferred
  • 5+ years Microsoft Windows server administration
  • 3+ years of advanced networking (VLANs, VPN tunnels, routers, firewalls, etc.)
  • 3+ years of domain administration (AD, GPOs, DNS, DHCP, etc.)
  • 2+ years of experience with VMWare
  • Certifications in Microsoft Windows Enterprise Products including Exchange, SQL, SharePoint, or Web Services preferred
  • Good understanding of IT operations, theories, principles, and practices
  • Good written and oral communication skills
  • Good technical documentation skills
  • Good interpersonal skills
  • Ability to present ideas in non-technical user-friendly language
  • Ability to conduct research into IT operational issues, standards and products as required
  • Analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Able to work weekend and evening hours for maintenance and emergency work
  • Available for calls 24x7

Benefits:

Poly-America offers competitive compensation packages including Medical/Dental, paid vacations and holidays, and 401(K).



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