Senior IT Operations Manager
6 days ago
Job Summary:
Poly-America, a leading plastics manufacturer, is seeking a highly skilled System Administrator to support the growth of our IT team. As a key member of our organization, you will be responsible for planning, designing, and implementing core organizational functions and business processes.
Key Responsibilities:
- Plan, design, develop, and support operations for core organizational functions and business processes
- Gather and analyze data in support of business cases, proposed projects, and systems requirements
- Prepare documentation by collecting, analyzing, and summarizing information
- Effectively communicate complete reports with probable causes and possible solutions to systems issues
- Perform system implementation set ups
- Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications
- Coordinate and perform in-depth tests, including end-user reviews, for all systems and processes, and other post-implementation support
- Monitor project progress by tracking activity, resolving problems, updating progress reports, and recommending actions
- Manage tracking of IT Helpdesk tickets and work with the analysts to ensure key performance metrics are maintained
- Coordinate upgrades and new system implementations with vendors
- Maintain servers, load-balancers, and data storage across a variety of locations
- Ability to travel to locations on a periodic and ad hoc basis
Requirements:
- Bachelor's or Associate's degree in the field of computer science preferred
- 5+ years Microsoft Windows server administration
- 3+ years of advanced networking (VLANs, VPN tunnels, routers, firewalls, etc.)
- 3+ years of domain administration (AD, GPOs, DNS, DHCP, etc.)
- 2+ years of experience with VMWare
- Certifications in Microsoft Windows Enterprise Products including Exchange, SQL, SharePoint, or Web Services preferred
- Good understanding of IT operations, theories, principles, and practices
- Good written and oral communication skills
- Good technical documentation skills
- Good interpersonal skills
- Ability to present ideas in non-technical user-friendly language
- Ability to conduct research into IT operational issues, standards and products as required
- Analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Able to work weekend and evening hours for maintenance and emergency work
- Available for calls 24x7
Benefits:
Poly-America offers competitive compensation packages including Medical/Dental, paid vacations and holidays, and 401(K).
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