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Relationship Banker
2 months ago
Job Summary:
We are seeking a skilled and customer-focused Relationship Banker to join our team at Bank of America. As a Relationship Banker, you will be responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
Key Responsibilities:
- Accurately and efficiently process cash transactions for clients as needed.
- Have deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connect clients to solutions that meet the financial goals.
- Execute the bank's risk culture and strive for operational excellence.
- Build relationships with clients to meet financial needs.
- Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
- Grow business knowledge and network by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
Requirements:
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborates effectively to get things done, building and nurturing strong relationships.
- Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
- Confident in identifying solutions for new and existing clients based on their needs.
- Communicates effectively and confidently and is comfortable engaging all clients.
- Has the ability to learn and adapt to new information and technology platforms.
- Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
- Applies strong critical thinking and problem-solving skills to meet clients' needs.
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
- Efficiently manages time and capacity.
- Focused on results while acting in the best interest of the client.
- Can be flexible to work weekends and/or extended hours as needed.
- Bilingual and English and Arabic.
Preferred Qualifications:
- Experience in financial services and knowledge of financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
- Six months of cash handling experience.
- Bachelor's Degree or business-relevant Associates Degree such as business management, business administration, or finance.
Skills:
- Adaptability.
- Business Acumen.
- Customer and Client Focus.
- Oral Communications.
- Problem Solving.
- Account Management.
- Client Experience Branding.
- Client Management.
- Client Solutions Advisory.
- Relationship Building.
- Business Development.
- Pipeline Management.
- Prospecting.
- Referral Identification.
- Referral Management.
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.
Shift: 1st shift (United States of America).
Hours Per Week: 40.
