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Automotive Service Advisor
2 months ago
Super Service Auto Shops is seeking a skilled and dedicated Automotive Service Advisor to join our team of automotive professionals. We are a leading independent auto repair shop known for our commitment to quality, customer satisfaction, and state-of-the-art facilities.
As an Automotive Service Advisor, you will be the primary point of contact for our valued customers, ensuring a seamless and positive experience throughout their service journey. You will play a crucial role in building strong relationships with clients, understanding their needs, and providing expert guidance on repair options.
Responsibilities:- Warmly greet customers and establish rapport, creating a welcoming environment.
- Accurately assess customer vehicle concerns through detailed discussions and inspections.
- Effectively communicate repair recommendations, explaining technical details in clear and understandable terms.
- Prepare comprehensive service estimates, outlining costs and timelines for repairs.
- Process service orders, manage customer accounts, and handle payments efficiently.
- Coordinate with technicians to ensure timely completion of repairs and maintain open communication with customers regarding progress updates.
- Address customer inquiries and concerns promptly and professionally, resolving issues to their satisfaction.
- Proven experience as a Service Advisor or similar role in the automotive industry.
- Exceptional customer service skills with a focus on building lasting relationships.
- Strong communication and interpersonal skills, both written and verbal.
- Proficiency in using automotive repair software systems.
- Knowledge of automotive repair procedures and terminology.
- Ability to multitask effectively and prioritize tasks in a fast-paced environment.
If you are a highly motivated and customer-oriented individual with a passion for the automotive industry, we encourage you to apply. Join our team at Super Service Auto Shops and contribute to our commitment to excellence
