Customer Engagement Expert

3 days ago


Walnut Creek, California, United States Kaiser Permanente Full time
Job Description:
We are seeking a skilled Call-in/On-Call Enrollment Specialist III to join our team in Walnut Creek, California. The ideal candidate will have a bachelor's degree in Marketing, Finance, Business Administration, or related field and two years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five years of experience in the same field.

This role offers a competitive salary of $85,000 - $110,000 per year, depending on experience. The successful candidate will be responsible for attending employer, community, and open enrollment events to educate members and prospects on KP products. They will also deliver formal presentations to employees and prospective members, monitor and report on enrollment performance data, and serve as an informational resource for sales and account management teams.

Key Responsibilities:
• Pursuing effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members
• Listening to, seeking, and addressing performance feedback; providing mentoring to team members
• Collaborating cross-functionally to solve business problems
• Supporting efforts across teams in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting, and training coordination

Benefits:
Kaiser Permanente offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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