Process Improvement Analyst Sr.

5 days ago


Pittsburgh, Pennsylvania, United States PNC Financial Services Group Full time
Job Summary

We are seeking a skilled Operations Analyst Sr. to join our Employee Benefits Distributions organization. As a key member of our team, you will be responsible for ensuring the smooth operation of our incoming and outgoing mail procedures. This includes processing transactions, maintaining accounts, and handling requests from call center teams and clients.

This role requires strong critical thinking skills, attention to detail, and excellent communication skills. If you are motivated, organized, and enjoy working in a fast-paced environment, we encourage you to apply.

Responsibilities
  • Execute complex transactions/processes utilizing standard procedures.
  • Process and/or reconcile complex transactions of varying risk and financial value in accordance with established policies and procedures.
  • Identify and address exceptions and serve as a point of escalation for complex transactions.

Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • At least 3 years of experience in a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

What We Offer
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • 401(k) matching program.
  • Opportunities for professional growth and development.

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