Customer Service Ambassador

4 days ago


Atlanta, Georgia, United States AEG Full time
Company Overview
AEG is a leading entertainment company that specializes in creating memorable experiences for its guests. Our state-of-the-art arena/entertainment venue hosts a variety of events, including live sports, concerts, comedy shows, and family shows. We're looking for someone who shares our passion for delivering wonderful experiences and creating lasting memories.

About the Role
As a Guest Experience Smile Maker, you will be responsible for greeting, directing, and assisting our guests in a variety of positions, including concourse host, parking host, and seating host. You will play a critical role in ensuring the enjoyment of our guests and meeting their expectations.

Duties and Responsibilities
  • Greet guests with a smile and provide assistance as needed.
  • Anticipate guest needs and concerns and take proactive steps to address them.
  • Direct guests to seating sections and other attractions and amenities within the arena.
  • Handle guest issues according to arena guidelines and code of conduct.
  • Consistently perform at an elevated level of service and use competent judgment.

Requirements
3+ years previous customer service experience preferred
Must be able to pass a background check

Salary Range: $45,000 - $60,000 per year, depending on experience.

The salary range is based on national averages for similar roles in the United States. We offer competitive compensation and benefits packages, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Us
We are an equal opportunity employer and welcome applications from qualified candidates. We strive to create a diverse and inclusive work environment that values creativity, teamwork, and continuous learning.

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