Service Area Coordinator
7 days ago
Job Description
As a Service Area Coordinator, you will be responsible for coordinating and completing job-related activities and assignments in the Auto Care Center and service area. This includes receiving and stocking merchandise, maintaining the sales floor and service area, and providing excellent customer service.
Key Responsibilities:
- Receiving and stocking merchandise; ensuring effective merchandise presentation, accurate and competitive pricing, and proper signing and in-stock and inventory levels;
- Budgeting and forecasting sales; assessing economic trends and community needs; and ensuring that sales and profit goals are achieved and implementing plans to correct any deficiencies;
- Providing customer service and assistance by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services, while maintaining a safe shopping environment;
- Maintaining the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise; securing fragile and high-shrink merchandise; maintaining equipment in accordance with company guidelines;
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning;
- Supervising and training associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
Requirements:
- 2 years experience in automotive service or service industry field;
- 1 year of supervisory experience;
- Valid driver's license;
- ASE Certification - Certification (preferred).
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