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Service Technician

2 months ago

Ann Arbor Michigan, United States Jobs for Humanity Full time
{"title": "Service Technician", "description": "Job Summary

We are seeking a skilled and motivated Service Technician to join our dynamic team at Mercedes-Benz of Ann Arbor. As a Service Technician, you will be responsible for performing routine maintenance, diagnosing and repairing vehicles, and ensuring our customers receive the highest level of service.

Responsibilities
  • Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.
  • Diagnose cause of malfunction.
  • Complete all work according to the applicable safety requirements.
  • Road-test vehicles to ensure quality of repair work.
  • Accurately record time spent on repairs utilizing company time clocking procedures.
  • Document work performed on repair order and document test procedures/results.
  • Responsible for providing and maintaining an inventory of normal mechanics tools.
  • Return special tools to their proper place.
  • Use shop supplies and materials in a practical and economical manner.
  • Maintain an organized and clean workspace.
  • Ensure that customer's vehicles are returned to them as clean as they were prior to being serviced.
  • Complete all required training.
  • Acquire and maintain manufacturer and ASE certifications.
  • Participate in and utilize technical training as assigned by management.
  • Review the technical bulletins and other publications as assigned by management.
  • Constructively communicate with other dealership personnel as required to satisfy customer needs.
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
  • Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
  • Arrive at work, take breaks, and depart work at the times designated by management.
Requirements
  • Strong attention to detail.
  • Sense of urgency.
  • Excellent communication.
  • Passed manufacturer training and can perform repairs in the following areas with no supervision: Lube and Maintenance Services, Engine Repair, Suspension/Steering Repair, Brake Repair, Electrical/Electrical Systems Repair, Heating and A/C Repair, Engine Drivability Diagnosis and Repair (Optional).
  • Certification/Training: Manufacturer certified in all areas listed above. Minimum of 3 ASE certifications (Should be an ASE Master Technician).
  • Customer Pay Proficiency Level: Greater than 105% Customer Pay Repairs.
  • Automotive Technical Knowledge - Three to five years' experience.
Competencies
  • Does the right thing, takes action, and adapts to change.
  • Self-motivates, believes in accountability, focuses on results, makes plans, and follows through.
  • Believes in humility, shares best practices, desires to keep learning, measures performance, and adapts to improve results.
  • Thrives on a team, stays positive, lives our values.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

  • Up to 2/3 of time: standing, walking, lifting up to 50 pounds.
  • Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing.
Benefits
  • Competitive pay.
  • Medical, Dental, and Vision Plans.
  • Paid Holidays & PTO.
  • Short and Long-Term Disability.
  • Paid Life Insurance.
  • 401(k) Retirement Plan.
  • Employee Stock Purchase Plan.
  • Lithia Learning Center.
  • Vehicle Purchase Discounts.
  • Wellness Programs.
Requirements
  • High School graduate or equivalent, 18 years or older required.
  • Acceptable driving record and a valid driver's license in your state of residence necessary for select roles.
  • We are a drug-free workplace.
  • We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status).
"}