K-12 Education Specialist
3 weeks ago
Job Description
">We're looking for a highly motivated and experienced K-12 education specialist to join our customer-facing team as a Customer Success Strategist. As a key member of our team, you will be responsible for managing the entire customer lifecycle, from onboarding and training to renewals.
">About Us
">Edthena is a leading provider of innovative technologies to support educator professional learning and streamline feedback to teachers. Our AI Coach platform guides teachers through coaching cycles, while our Video Coaching platform enables classroom observation and collaboration. We've received numerous awards from organizations such as SIIA, District Administration, and Tech & Learning.
">Your Responsibilities
">As a Customer Success Strategist, you will:
">- ">
- Manage the complete customer lifecycle: onboarding, training, and renewals">
- Support sales operations activities: contract signatures, invoices, etc.">
- Cultivate champions and develop relationship networks">
- Refine existing account management processes to increase effectiveness">
- Advocate for product changes based on customer feedback">
- Develop and maintain support resources">
- Provide technical support for users (via Zendesk)">
You'll Need
">To succeed in this role, you'll require:
">- ">
- 5+ years of K-12 education-sector experience, with a strong understanding of teaching and classrooms">
- Relevant experience related to managing revenue tied to relationships">
- Excellent written communication skills">
- Tech-savviness, with the ability to learn technology quickly and teach it to others">
- Project/task management skills and attention to detail">
- Good organizational and time-management skills">
We Offer
">A competitive salary range of $58,197-$91,242 annually, based on factors such as skills, responsibilities, education, and relevant experience. Benefits include flexible time off policy, 401k retirement plan with company matching, work-from-home options, healthcare benefits (QSEHRA), and a stock option plan.
">Important Note
">Please ensure that your resume is uploaded as a PDF file, no longer than two pages. Remove any photos or personal details from your resume and cover letter. Use your well-formatted but concise cover letter to tell us about your K-12 and customer success experience that qualifies you for this role at Edthena.
">USA-Mainland Time Zone Required
">We require applicants to be based in a USA-mainland time zone to service mostly USA-based clients. E-Verify and background checks will be required for selected candidates.
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