Specialized Customer Service Agent

2 weeks ago


Amiens, Hauts-de-France, United States Johnson Controls Full time
Specialized Customer Service Opportunity

We are seeking a highly skilled Specialized Customer Service Agent to join our Special Operations team. As a key member of our team, you will be responsible for handling specialized customer service inquiries and activities.

Key Responsibilities
  • Process alarm signals and handle customer service inquiries in a timely and professional manner.
  • Utilize advanced systems such as Video Verification, Guard Tours, and Building Management to provide interactive services.
  • Work collaboratively with internal teams to resolve complex issues and improve customer satisfaction.
Requirements
  • 6 months total EDO and CSG experience.
  • Flexibility to perform other duties as assigned.
  • Strong communication and organizational skills.
What We Offer
  • A competitive hourly rate of $23.00 - $29.00 based on education, experience, and qualifications.
  • A comprehensive benefits package including medical, dental, and vision insurance.
  • A 401(k) savings plan with company match.
  • Opportunities for career advancement and professional growth.


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